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Archive for December 15th, 2010

Status Grrrrrrr……

OK, it is now day two ‘post-landing’ without luggage.  Amazing how many places one phone call can take you.  We know all about outsourcing services.  I don’t care, as long as you speak my English.  Yesterday, I was in Mexico with a very nice lady. I had to call back several times before one connection held.  We were old friends by the end of 8 calls. 

Here’s what I know today.  The global 1-800 number for Air Canada luggage does not work although I was given the number on several occasions by different people.  Everything here closes at 5 p.m. even though planes are still coming in.  There is a small window between 4 and 5 p.m. when all uncollected luggage is checked and sorted.  If you don’t get someone at that point, it’s another day of waiting.  Most people are polite and I try to respond in kind despite seething anger below the surface. 

The logic of the whole thing escapes me.  Even if no other criteria exist for safe passage of luggage, how about first come, first served?  Pack the plane with who and what is there.  If you’re late…you wait!

More to come.

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